Product Safety Information

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At Chaos Gremlin Wonders, LLC, our products are handmade with care. Because many of our products involve heat, fragrance, open flame, or direct contact with the skin, proper use and handling are essential.

Please read and follow all product-specific safety instructions and warning labels before use.

• Keep all products out of reach of children and pets unless the product is specifically intended for their use.
• Do not consume any product unless it is specifically labeled as edible.
• Discontinue use immediately if irritation, an allergic reaction, or other adverse reaction occurs.
• Follow all instructions and warnings provided on the product label.
• Do not modify, alter, or misuse products.
• Store products in a cool, dry location away from direct sunlight, excessive heat, and moisture unless otherwise indicated.
• Keep packaging and safety information for future reference.
• Contact Chaos Gremlin Wonders, LLC if you have questions about the proper use of a product.

Candles contain an open flame and should always be used responsibly.

Never leave a burning candle unattended.

For safe candle use:

• Keep candles away from children, pets, flammable materials, drafts, and high-traffic areas.
• Place candles on a stable, heat-resistant, level surface before lighting.
• Keep the candle away from anything that can catch fire.
• Never move a candle while the wax is melted or the candle is burning.
• Keep the wick trimmed to approximately 1/4 inch before each burn.
• Do not allow the candle to burn for longer than the maximum burn time indicated on the product label.
• Discontinue use when approximately 1/2 inch of wax remains in the container.
• Never use water to extinguish a candle.
• Do not burn candles on or near anything that can catch fire.
• Keep the candle free of foreign materials, including matches, wick trimmings, and debris.
• Never use a candle if the container is cracked, damaged, or otherwise compromised.

Failure to follow candle safety instructions may result in fire, injury, property damage, or other hazards.

Wax melts are designed for use with an appropriate wax warmer and should never be burned directly.

• Use wax melts only according to the instructions provided with your wax warmer.
• Never place wax melts directly on a stovetop, burner, or open flame.
• Never leave a wax warmer unattended while in operation.
• Keep wax warmers away from children, pets, flammable materials, and areas where they may be knocked over.
• Use wax melts only in a properly functioning warmer designed for wax melts.
• Do not overfill the wax warmer.
• Allow melted wax to cool before handling or removing it.
• Do not add water or other substances to melted wax.
• Do not consume wax melts.
• Keep wax melts and melted wax away from skin and eyes.
• Stop using the product if the wax warmer, wax, or container shows signs of damage or overheating.

Handmade soaps and body products are intended for their labeled purpose only.

• Use products only as directed on the product label.
• Avoid contact with eyes.
• Do not ingest products unless specifically labeled for consumption.
• Keep products out of reach of young children and pets.
• If irritation, redness, itching, swelling, or other adverse reactions occur, discontinue use immediately.
• If an adverse reaction persists or is severe, seek appropriate medical attention.
• Individuals with known allergies or sensitivities should review the product ingredients before use.
• Perform a small-area test when appropriate, particularly when using a new product or if you have known skin sensitivities.

Many of our products contain fragrance oils, essential oils, colorants, or other ingredients that may cause irritation or allergic reactions in sensitive individuals.

Ingredient information is provided with applicable products. Customers are responsible for reviewing ingredient information before purchase and use.

If you have known allergies, sensitivities, respiratory concerns, or other specific ingredient restrictions, please review the full ingredient information and contact us with questions before using the product.

Unless specifically stated otherwise, our candles, wax melts, soaps, and other handmade products are not intended for use on or around animals.

Fragrance oils, essential oils, waxes, and other ingredients may be harmful to certain animals.

Keep products and melted wax away from pets and do not allow animals to ingest or come into direct contact with products unless the product is specifically formulated and labeled for animal use.

Our products are not toys.

Candles, wax melts, fragrance products, and other small or decorative items may present risks including burns, choking hazards, ingestion hazards, or other injuries.

Keep products, packaging, and accessories out of reach of children unless the product is specifically designed for children.

Because our products are handmade, individual items may have slight variations in color, texture, shape, scent appearance, or finish.

These variations are a normal characteristic of handmade products and do not necessarily indicate a defect.

Temperature changes during storage or shipping may also affect certain products, particularly candles and wax melts.

Chaos Gremlin Wonders, LLC makes reasonable efforts to provide accurate product information and safety instructions. However, customers are responsible for using products appropriately and following all product-specific warnings and instructions.

Chaos Gremlin Wonders, LLC is not responsible for injury, damage, or loss resulting from misuse, improper storage, failure to follow safety instructions, unauthorized modification, or use of a product for a purpose other than its intended use.

For questions about a specific product, please contact Chaos Gremlin Wonders, LLC before using the product.

If you have questions about product ingredients, intended use, safety instructions, or a specific product, please contact Chaos Gremlin Wonders, LLC through the contact information provided on our website.

Chaos Gremlin Wonders, LLC is an insured small business.

We maintain General Liability, Product Liability, and Umbrella Liability insurance coverage as part of our commitment to operating responsibly and protecting our customers, clients, and business.

Because insurance coverage is subject to the terms, conditions, limits, and exclusions of our applicable policies, insurance does not replace the requirement to use our products and services properly and follow all provided safety instructions.

Your safety matters. Our chaos is insured. 🖤

Chaos Gremlin Wonders, LLC is committed to carefully preparing and packaging every order. This Shipping Policy explains our processing times, shipping procedures, and responsibilities related to delivery.

Orders are generally processed within 3–7 business days after payment has been successfully received.

Because many of our products are handmade and produced in small batches, processing times may vary depending on product availability, order volume, and whether an item is made to order.

Any estimated processing time listed on an individual product page will take precedence over the general processing timeframe stated in this policy.

Orders are not processed or shipped on weekends or recognized holidays unless otherwise stated.

Available shipping options and estimated delivery times will be displayed during checkout.

Delivery times are estimates provided by the shipping carrier and are not guaranteed. Once an order has been shipped, delivery is the responsibility of the carrier.

Shipping delays may occur due to weather, holidays, carrier disruptions, incorrect addresses, or circumstances beyond the control of Chaos Gremlin Wonders, LLC.

When tracking is available, customers will receive shipping confirmation and tracking information once their order has been shipped.

Tracking information may take some time to update after the package has been accepted by the carrier.

Customers are responsible for monitoring tracking information and ensuring someone is available to receive the package when appropriate.

Customers are responsible for providing an accurate and complete shipping address at checkout.

Chaos Gremlin Wonders, LLC is not responsible for orders delayed, returned, or delivered incorrectly as a result of an inaccurate or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if the customer requests that the order be reshipped.

Once an order has been accepted by the shipping carrier, Chaos Gremlin Wonders, LLC is not responsible for delays, loss, theft, or misdelivery caused by the carrier.

If tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, your delivery location, and the applicable carrier.

Customers may also contact the shipping carrier directly to initiate a delivery investigation or claim when appropriate.

If you believe your package has been lost or there is another delivery issue, please contact us so we can assist where possible.

If your order arrives damaged, please contact Chaos Gremlin Wonders, LLC as soon as possible.

Customers should provide photographs of the damaged product and packaging when submitting a damage claim. This documentation may be required to determine the appropriate resolution or to assist with a carrier claim.

Certain handmade products, including candles and wax melts, may be affected by extreme temperatures during transportation.

Exposure to high temperatures may cause products to soften, melt, shift, or otherwise experience cosmetic changes during transit. Cold temperatures may also affect certain products.

Chaos Gremlin Wonders, LLC carefully packages products to minimize the risk of shipping-related damage; however, we cannot control temperatures or environmental conditions after an order has been transferred to the shipping carrier.

Cosmetic changes caused by temperature exposure do not necessarily indicate that a product is defective or unusable.

Local pickup may be offered for eligible orders.

Customers who select local pickup at checkout will receive separate instructions regarding pickup availability, location, and timing.

Orders selected for local pickup will not be shipped.

Customers should not travel to the pickup location until they have received confirmation that their order is ready.

Certain products may be subject to shipping restrictions based on their ingredients, destination, applicable laws, or carrier requirements.

If we are unable to ship an item to the address provided, we will contact the customer regarding available options.

If you need to change your shipping address after placing an order, contact Chaos Gremlin Wonders, LLC as soon as possible.

We cannot guarantee that address changes can be made after an order has entered processing or been shipped.

If you have questions regarding your order, shipping status, tracking information, or this Shipping Policy, please contact Chaos Gremlin Wonders, LLC through the contact information provided on our website.

Chaos Gremlin Wonders, LLC offers local pickup for eligible orders. This policy outlines the procedures and requirements for customers who choose local pickup at checkout.

Local pickup is available for eligible products and orders within the designated pickup area.

Customers who select local pickup during checkout will not be charged shipping for that order.

Local pickup availability may vary based on product type, order size, availability, and other circumstances.

Local pickup orders are generally prepared within 3–7 business days after payment has been successfully received.

Because our products are handmade and may be produced in small batches, certain orders may require additional processing time.

Customers will receive a notification when their order is ready for pickup. Customers should not arrive for pickup until they have received confirmation that their order is ready.

Pickup instructions, including the pickup location, available pickup times, and any access information, will be provided when the order is confirmed or when the order is ready for pickup.

Customers are responsible for following the provided pickup instructions.

For safety and privacy reasons, customers should not enter private property or attempt to retrieve an order without following the provided pickup instructions.

Customers should arrange to collect their order within 7 days of receiving notification that it is ready for pickup, unless another arrangement has been made with Chaos Gremlin Wonders, LLC.

If an order is not collected within the applicable pickup period, we may contact the customer to arrange an alternate pickup date.

Orders that remain unclaimed without communication from the customer may be subject to cancellation or other applicable terms outlined in our Refund and Cancellation Policies.

If a customer is unable to attend an agreed-upon pickup time, they should contact Chaos Gremlin Wonders, LLC as soon as possible to arrange another pickup time.

Repeated missed appointments or failure to communicate may result in additional pickup restrictions.

For certain orders, customers may be asked to provide the order confirmation, order number, or other identifying information before an order is released.

Orders will only be released to the customer or an authorized individual when appropriate.

Once an order has been confirmed as picked up, Chaos Gremlin Wonders, LLC is no longer responsible for the order.

Customers are encouraged to inspect their order at the time of pickup and notify Chaos Gremlin Wonders, LLC as soon as possible if there is an issue with the order.

Any concerns regarding damaged, missing, or incorrect items will be handled according to our applicable Refund and Return Policies.

If you need to change your pickup method after placing your order, please contact Chaos Gremlin Wonders, LLC as soon as possible.

If you wish to have a local pickup order shipped instead, additional shipping charges may apply.

Local pickup locations and instructions may not be publicly displayed for privacy and security purposes.

Customers should only use the pickup information provided directly by Chaos Gremlin Wonders, LLC and should not share private pickup information with others without permission.

If you have questions regarding local pickup, need to arrange a pickup time, or are unable to collect your order within the stated timeframe, please contact Chaos Gremlin Wonders, LLC through the contact information provided on our website.